The below mentioned general terms and conditions apply to your purchases on, and your use of, the website www.patisaa.com. The terms and conditions constitute an agreement between you and Patisaa Jewellery. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to please read the terms and conditions carefully prior to using our site.
Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.
Shipment and delivery
Patisaa Jewellery starts processing orders within 48 hours of confirmation. Since each order is personally handled, please allow 2 to 3 weeks for delivery. We cannot be held liable for deliveries that go over the specified delivery times due to reasons/circumstances beyond our control. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. NOTE: Customs and VAT are not included outside the EU.
Can Patisaa Jewellery send my orders in one delivery?
We handle and deliver a large number of orders. All orders are processed separately by order number and can therefore not be combined. We kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.
To shop with Patisaa Jewellery on credit, you must be 18 years of age or have permission from a parental guardian.
The shipment and your responsibility
If you wish to check the status of your shipment, please track your order by the tracking code sent to you upon product dispatch. You are responsible to ensure that the address and user data provided are correct. Patisaa Jewellery is not responsible for situations where the shipment has been returned to Patisaa Jewellery due to incorrect information being provided.
Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, administrative costs involved and costs for new shipping. The fee for uncollected shipment is USD $50 plus charges for the new shipment. An invoice with the original order amount plus the above-mentioned charges will be sent from Patisaa Jewellery on the day an uncollected shipment is registered.
Please note that the deadline for legal cancellation rights according to consumer laws by then have lapsed and you will be legally required to pay the invoice. Once we have registered your payment, cancellation will not be done in usual circumstances.
Exchanges and returns
Patisaa Jewellery offers 30 days' full refund. Please note: engraved products can not be returned. Full refund applies only if the product has not been used and its condition is new; or in case it was received damaged. The refund will be issued only once you ship the product back to us and it has been received back at our store.
In cases where the product has been used, Patisaa Jewellery is entitled to deny the return. The right of cancellation/refund does not apply on sale products.
The providers of third-party apps, tools, widgets and plug-ins on our Online Channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Patisaa Jewellery is not responsible for these providers’ information practices.
Patisaa Jewellery reserves the right to cancel an order, without further notice. We reserve the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.
Patisaa Jewellery shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.
The best way to get in contact with us is by e-mail: firstname.lastname@example.org